What’s better than phone support? Live chat! A good live chat agent can easily help with your shopping cart abandonment rates and manage your customer’s expectations. I have put together 10 of the best Live chat tools for Shopify, along with a few chat bot tools.
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Tidio Live Chat
Tidio is a live chat system which keeps track of who’s visiting your site, allows for proactive chat, automatic messages and multi language support.
Reamaze Customer Support + Live Chat
Reamaze helps you stay connected to your customers with a high rate of efficiency. If you talk to a customer you’ll automatically see their past orders, order numbers, return status and more. It includes email, Facebook and Twitter support, team collaboration and staff notes, customizable email templates, auto response templates, auto responders and staff reporting.
Formilla Live Chat
Formilla is a relatively simple live chat tool with a plugin for Gtalk. It also includes real-time visitor monitoring and tracking as well as attention grabbing features to help initiate chats with your customers.
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