A recent research study found more than 90% of American shoppers actively track items they purchase from online stores, with 19% of people tracking shipments more than once a day. If you don’t offer your customers the ability to track their orders themselves, not only are you and your staff wasting time replying to messages from people who want to know where their packages are, but you’re probably harming your store’s customer satisfaction levels because the study also revealed 70% of respondents prefer to be able to track their shipments themselves instead of needing to reach out to a business for updates.
Fortunately, if you use Shopify to run your ecommerce website, there are several apps you can use to add order tracking to your online store. These apps can also automatically send notifications via text or email to let your customers know the status of their orders, such as when they’ve been shipped, where they are in transit, and when they’ve been delivered. Plus, in addition to giving your customers the ability to track their purchases, some of these Shopify apps come with extra features to help you boost your sales, such as product recommendations in updates or on your order tracking page.
If you’re not already managing your store with Shopify, this incredibly popular ecommerce platform is currently offering a free trial if you want to test it out!
Parcel Panel Order Tracking
If you spend a lot of time answering queries from customers who want to know where their orders are, then you have to try ParcelPanel. This Shopify app will track your store’s packages in real-time and will automatically send shipping notifications to your clients to let them know when they can expect to receive their items. Plus, ParcelPanel allows you to easily created a branded tracking page people can use to find the statuses of their shipments, it’s compatible with mobile devices, and it supports multiple languages, including English, Spanish, German, Portuguese, Swedish, Dutch, Chinese, Italian, and French. ParcelPanel can also help you increase your sales with its built-in product recommendation feature, and it comes with a detailed analytics dashboard you can use to review stats about shipments, notifications, delivery times, and more.
Uptrack ‑ PayPal Tracking Sync
If you use PayPal or Stripe to process your online store’s payments, Uptrack can automatically sync their tracking information with your Shopify account, and it will even synchronize orders you’ve received in the last six months. This Shopify plugin comes with a branded tracking page your customers can use to find out where their orders are in real time, and it offers support for over 900 different couriers, including DHL, UPS, and FedEx. Plus, Uptrack features advanced integration with a wide variety of applications, such as Oberlo, Klarna, and AliExpress, and it has a mobile-friendly design.
Order Tracking ‑ pkge
pkge will automatically send shipping notifications to your clients via email and text, and it comes with a customizable tracking page your customers can use to look up the statuses of their orders. This Shopify app is compatible with more than 850 logistics companies located all around the world, and in addition to sending notifications to your customers, it gives you the option to send updates to yourself and your employees. Plus, you can display product recommendations on your online store’s tracking page, which can you boost your revenue and sales, and it pkge is extremely easy to install and configure.
EasyRoutes Local Delivery
If you offer local delivery instead of or in addition to traditional delivery, then you should definitely take a look at EasyRoutes. When a customer places an order via your online store, this Shopify plugin will generate optimal local delivery routes and then assign and dispatch the routes to your drivers. Plus, EasyRoutes will automatically send delivery updates to your customers and also give them the ability to check on their items using a customizable order tracking page. This Shopify app also lets your drivers get proof of delivery using e-signatures, photos of delivered items, and notes.
AfterShip Order Tracking
Aftership will automatically send updates to your customers via email, Facebook, or SMS text messages to let them know where their shipments, and it’s compatible with multiple languages, including English, French, German, Italian, and Spanish. This Shopify app also allows you to add a widget to your store’s product pages that uses artificial intelligence (AI) to provide shoppers with estimated delivery dates, so they know when an order should arrive before making a purchase. Plus, Aftership comes with a detailed analytics dashboard and a centralized shipment dashboard, and it gives you the ability to add a branded tracking page to your ecommerce website your customers can use to find out where their orders are.