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10 of the Best Live Chat & Customer Service Tools for Shopify

What’s better than phone support?  Live chat!  A good live chat agent can easily help with your shopping cart abandonment rates and manage your customer’s expectations.  I have put together 10 of the best Live chat tools for Shopify, along with a few chat bot tools.

Robin is an all in one solution to streamine your customer questions from email, live chat, Twitter, contact forms and phone calls.   It is way more than just a simple live chat application.

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Olark allows you to easily converse with your customers as they browse your store.  You can see them filling their shopping carts and talk to them to cut down on shopping cart abandonment.  Olark’s CartSaver tool gives you real-time cart balances and important information about your shopper.

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Zopim is a simple live chat tool with advanced analytics — allowing you to monitor your visitor flow, usage patterns and allows you to jump right in to a chat when you think a customer may need some assistance. Works on all browsers and devices (even cell phones).  iPhone, Android and BlackBerry admin apps are also available for when you’re on the go but still need to talk to your customers.

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Formilla is a relatively simple live chat tool with a plugin for Gtalk.  It also includes real-time visitor monitoring and tracking as well as attention grabbing features to help initiate chats with your customers.

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Tidio is a live chat system which keeps track of who’s visiting your site, allows for proactive chat, automatic messages and multi language support.

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UserPulse is a live chat and abandoned cart recovery app for your store.  UserPulse attempts to assist with shopping cart abandonment by pushing proactive live chat support.  It also includes contact forms, call me forms and feedback forms.

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Reamaze helps you stay connected to your customers with a high rate of efficiency.   If you talk to a customer you’ll automatically see their past orders, order numbers, return status and more.  It includes email, Facebook and Twitter support, team collaboration and staff notes, customizable email templates, auto response templates, auto responders and staff reporting.

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AsisteClick is a simple live chat tool with visitor map, tabbing and operator activity reports.  It includes proactive chats, canned messages, transfer to another staff member amongst other features you’d expect with a well rounded live chat system.

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Not exactly live chat, however it should be mentioned!  Virtual Intelligent Agents can answer simple questions for your customers while you’re busy on other projects.

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My LiveChat is a simple live chat app for your website which features complete customisation, SSL support amongst many other features.

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viCloning is a hybrid live chat / bot chat system.  While you’re away you can have a bot answer customer questions for you.  It learns from the answers you give to customers from live chat to automatically build a knowledgebase.   The result of that is an automated chat application which can answer many customer questions without human intervention.

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Again, not a live chat system perse.  Virtual Agent can answer questions which your customers pose.

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Author: Tim
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