15+ Free Live Chat Shopify Apps to Increase your Sales

The killer app on your website is actually you, or at least your agent. Live chat apps will increase your sales / conversion rates massively if used correctly. Live chat gives your customer immediate peace of mind before, during, and after the order process. There are infinite usage scenarios for live chat, from answering simple questions, to giving out discount codes, chasing orders and way more.

I have been through them all and picked out 15+ of the best free live chat apps for Shopify. Most of these apps also have paid tiers, but they ALL have completely free tiers. Some of these apps include chat bots, cart savers, analytics and much more. I have included any infomercial videos I could find for these apps to give you the best idea of what to expect.

If you end up using one of these, TELL ME!

Tidio Live Chat

Start talking with your customers

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Tidio Live Chat, available from Shopify, is a free live chat app which can be installed in just a few seconds. Just click and go. It also includes mobile apps (Android and iOS) so you can answer customer questions when you’re out and about.

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Chatra

Live Chat & Cart Saver

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Chatra Live Chat & Cart Saver is available from the Shopify app store. Like with Tidio, there’s also an app for both Android and iOS so you don’t need to be near the computer to help your customers. Set up is easy, just one click and you’re done, it works with all Shopify themes so there are no coding worries to be had. As well as live chat, it can also save the user’s shopping cart for later use, this can sometimes assist with conversion rates.

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tawk.to

Completely Free Live Chat Tool

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This free live chat app is available from Shopify, it’s completely free. It allows you to watch your visitors in real time and assist them when they need it. Again, there’s an iOS and Android app available so you don’t need to be by your computer all the time.

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Smartsupp

Free Live Chat & Visitor Recording

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This is a free live chat app called Smartsupp. Not only does it integrate perfectly with Shopify, but it integrates with Google Analytics too, this means you can truly track what difference live chat makes to your sales. You can even see screen, mouse movements and clicks of every visitor. With a lot of chat apps, you’ll find paid tiers with more than a couple of agents online, not with Smartsupp – you can hook up unlimited agents for free.

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LiveChat 24/7

Free Live Chat & Bot Service

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LiveChat 24/7 is a free live chat app with many of the features of other products I’ve featured here, but on top of them, it has a virtual assistant / chat bot feature. As you talk to your customers you’ll get a general feel for what most people ask, you can relay this information to the app so your bot will be able to answer easier customer questions while you’re away. If the bot doesn’t know how to respond, it can forward the chat to a live representative (you).

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Formilla

Live Chat with Apps

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This free live chat app is available from Shopify, and it features both iOS and Android apps, so you can chat while you’re away from your computer, a rating system is included — this allows your customers to rate the chat they’ve just had. This is great if you’ve got a number of agents. Again, this app installs really simply – just a couple of clicks and you’ll be supporting your customers live on your website.

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Pure Chat

Live Chat Software

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This free live chat app is available from Shopify. It includes visitor tracking, easy set-up (just a couple of clicks and you’re done). There are apps for iOS and Android. On the user side, you can customise the chat box to match your brand perfectly, change colors, images, text, add agent profile images, and more. You can watch your visitors in realtime, see what they’re doing now, what they have been doing, and where they came from. You can receive daily reports on your agents, ie how many chats they’ve been working on, the rating customers have given them, and much more.

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Utor

Live Chat Program

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This free live chat app is available from the Shopify app store. It’s dead simple to install, just a couple of clicks and you’re done. Configure the color and basic design of your chat boxes, agent images and more. Multiple agents are supported, moreover, multiple agents inside the same chat are supported too. This can be really useful for complicated questions, where one agent may need to transfer a customer to a second.

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Olark

Live Chat & Cart Saver

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This is Olark Live Chat & CartSaver, it is available from the Shopify app store. It shares a lot of the features of other apps, but with the rare feature of a cart saver. This will keep the user’s shopping cart for if they come back. You can take chats from users, and even initiate chats yourself. It includes integration for some IM clients so you can keep working while on the go. You can choose different languages for the interface, different colors and themes. You can modify the CSS if you go for the premium version.

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Re:amaze

Live Chat Platform

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Reamaze is way more than just a live chat app. Converge your email, Facebook, Twitter, Instagram, SMS and live chat messages and manage it all from one single place, on your phone or computer. Re:Amaze can pull your customer data, order history and much more, this is such a time saver, so when your customer asks about their order, you’ll have everything you have right there in front of you. It has it’s own iOS and Android apps, and works within the browser on any platform. You can customise it however you like too..

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Cart.Care

Chat, Emails, Popups & More

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Cart.Care is a free live chat app which features cart integration, analytics, and much more.

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Userlike Live Chat

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This free live chat app is available from Shopify.

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Subiz Live Chat

Online Sale Solution

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This is Subiz Live Chat, it is available from Shopify.

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LiveNinja

Simple & Beautiful Live Chat

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This is LiveNinja, it is available from Shopify. It provides the most beautiful and user friendly live chat experience. If you’re looking for grace and simplicity then this is the one for you.

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Bontact

Turn visitors into customers

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This is Bontact, it is available from Shopify.

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By Charlie| 2017-09-07T21:42:09+00:00 September 7th, 2017|Shopify Apps|

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