The killer app on your website is actually you, or at least your agent. Live chat apps will increase your sales / conversion rates massively if used correctly. Live chat gives your customer immediate peace of mind before, during, and after the order process. There are infinite usage scenarios for live chat, from answering simple questions, to giving out discount codes, chasing orders and way more.
I have been through them all and picked out 15+ of the best free live chat apps for Shopify. Most of these apps also have paid tiers, but they ALL have completely free tiers. Some of these apps include chat bots, cart savers, analytics and much more. I have included any infomercial videos I could find for these apps to give you the best idea of what to expect.
If you end up using one of these, TELL ME!
Reamaze is way more than just a live chat app. Converge your email, Facebook, Twitter, Instagram, SMS and live chat messages and manage it all from one single place, on your phone or computer. Re:Amaze can pull your customer data, order history and much more, this is such a time saver, so when your customer asks about their order, you’ll have everything you have right there in front of you. It has it’s own iOS and Android apps, and works within the browser on any platform. You can customise it however you like too..
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Subiz Live Chat
Online Sale Solution
Tidio Live Chat
Start talking with your customers
Tidio Live Chat, available from Shopify, is a free live chat app which can be installed in just a few seconds. Just click and go. It also includes mobile apps (Android and iOS) so you can answer customer questions when you’re out and about.
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Chatra
Live Chat & Cart Saver
Chatra Live Chat & Cart Saver is available from the Shopify app store. Like with Tidio, there’s also an app for both Android and iOS so you don’t need to be near the computer to help your customers. Set up is easy, just one click and you’re done, it works with all Shopify themes so there are no coding worries to be had. As well as live chat, it can also save the user’s shopping cart for later use, this can sometimes assist with conversion rates.
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tawk.to
Completely Free Live Chat Tool
This free live chat app is available from Shopify, it’s completely free. It allows you to watch your visitors in real time and assist them when they need it. Again, there’s an iOS and Android app available so you don’t need to be by your computer all the time.
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Formilla
Live Chat with Apps
This free live chat app is available from Shopify, and it features both iOS and Android apps, so you can chat while you’re away from your computer, a rating system is included — this allows your customers to rate the chat they’ve just had. This is great if you’ve got a number of agents. Again, this app installs really simply – just a couple of clicks and you’ll be supporting your customers live on your website.
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Re:amaze
Live Chat Platform